I made a bone head move this week.   I went onsite to a new customer, who we love, to install a new network sensor.  It’s been a crazy hectic few weeks with the growth we’re having @ Perch Security, but that’s not really a valid excuse.  I’m owning up to my mistake, and reflecting on it.. thankfully, our customers are super cool and they get it.

Normally, I label our sensors for easy installation.

Dang, look at that sticker

That way, our customers know which port to plug into their management network, and which port is going to be watching their mirror/span/tap.  The installation went well.  The sensor was talking to my cloud.  The problem was, the sensor was only seeing broadcast data.  No typical network traffic (HTTP, SMTP, etc.  see:  post ).  Obviously it was a mirror configuration problem.  After all, if the sensor has an IP address and can talk out, the management port CAN’T be plugged into the mirror port.  It’s not my problem, it’s the switch!    (Uh oh, bad assumption right there, it turns out).     I would have known that, if I had the right ports plugged into the right ports on the switch.   Ugh.

Of course, this time we had a lot of new things

  • New hardware build, so unfamiliar with layout of the back
  • No stickers (cause it fell off in transit, argh!)
  • No indicator on the back of the sensor to which port is which

All of these things were in place because I was rushing around like a dying chicken.  That’s a thing, right?

Now it’s time to reflect.   How do I set us up for success going forward?     I have instructions.  I have labels.   I have the know how to do it all.

I just need to slow down.  Slow down.  Slow down.

(( Thank you for reading my self reflection for the week.  If you don’t hire me some day because of this post, that’s OK.. I ain’t perfect  ))

 

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